Basic Mailbox

Our Basic Exchange email boxes connect via IMAP and will sync email only.

General IMAP settings

Incoming mail server:
Incoming mail server port: 993
Outgoing mail server:
Outgoing mail server port: 587
Login: Your full email address (e.g.
Password: Your mailbox password.
Secure (SSL) Connection: Enabled (Yes)
SMTP Authentication Required: Yes

Outlook on Windows settings

  1. Open Outlook.
  2. On the File tab, click Account Settings.
  3. Click New to open the Add New E-mail Account Wizard.
  4. Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next.

  5. Select Internet E-mail, and then click Next. The Internet E-mail Settings window is displayed. Provide the following information in the available fields:  
    • Your Name: Type in your name as you'd like it to be shown to email recipients in the "From" field.
    • E-mail Address: Your full email address (e.g "")
    • Account Type: IMAP
    • Incoming mail server:
    • Outgoing mail server (SMTP):
    • User Name: Your full email address (e.g (e.g "")
    • Password: Your email password
  6. Click More Settings. The multi-tabbed window is displayed.

  7. Move to the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server.

  8. Move to the Advanced tab. Advanced properties of your email account are displayed. Configure them as follows:  
    • In the drop-down menu located below the Incoming server (IMAP) field, select SSL.
    • In the drop-down menu located below the Outgoing server (SMTP) field, select TLS and change to port 587.
  9. Click OK to save your changes.

  10. Click Test Account Settings to check that your account is working. If there is missing or incorrect information, such as your password, you are prompted to supply it or correct it.

  11. After seeing the message "Congratulations! All tests completed successfully", click Close.

  12. Click Next, and then click Finish.

Outlook on Mac settings

  1. Open Outlook 2011 or 2016 for Mac.
  2. Select Tools > Accounts...
  3. On the displayed page click on the + (plus) icon in the bottom left-hand corner and then click E-mail...

  4. Fill out the following details:  
    • E-mail address: Your full email address (e.g "")
    • Password: Your email password
    • Username: Your full email address (e.g "")
    • Type: Select IMAP from the drop-down menu
    • Incoming server
    • Check the Use SSL to connect (recommended) checkbox under Incoming server
    • Outgoing server:
    • Check the Use SSL to connect (recommended) checkbox under Outgoing server
  5. Click Add Account.
  6. Enter your name in the Account description field.
  7. Click More Options...
  8. In the Authentication drop-down select Use Incoming Server Info.
  9. Click OK.

Mac Mail

  1. Open Mac Mail. If you are presented with an account creation screen immediately, please skip to step 4.
  2. Click Mail, and select Preferences then Accounts.
  3. Click the plus sign (+) at the bottom to add a new account.
  4. Select Add Other Mail Account and click Continue.
  5. Enter your full name, email address and password and click Continue.
  6. Set the Account Type as IMAP and fill out the following fields:  
    • Incoming Mail Server:
    • User Name: Enter your email address (e.g. "").
    • Password: Type your password.
  7. Click on Continue.
  8. Fill in the following fields.  
    • Outgoing Mail Server:
    • User Name: Enter your email address (e.g. "").
    • Password: Type your password.
  9. Click on Continue.  
    • If you are presented with an Outgoing Mail Security screen tick the Use Secure Sockets Layer (SSL) checkbox.
    • Select Password from the Authentication drop-down menu.
    • Click Continue.
  10. Click Create.
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